I would contact you directly, but believe me, I've tried.
Perhaps you could help me. I am a psychiatrist is Baltimore and somehow my name is on Aetna's provider panel. I never filled out an application or request with Aetna and I have no desire to be on their panel. Over the last couple of years, I had gotten a few calls from prospective patients, clarified that I am not an Aetna provider, at least not willingly, and left it at that. Recently, the calls have escalated to as many as 5 a week.
I have called Aetna repeatedly, and I can't seem to find a voicemail option that allows me to speak with a human. I received a call (left as voicemail) from Aetna the other day saying I must refund a patient because I charged more than the allowable rates for an Aetna-cover patient, and the patient told them I was not in network, and a number was left for me to call. When I dialed that number, the automated answer machine knew who I was (I suppose by my phone number?) but then none of the prompts led to an option to discuss network participation or to speak with a human. I have also gone to their website, where there is a place to report network issues, and I reported there that I am not in network and never heard anything. I googled the Chief Medical Officer and tried to call him, without success. This is a lot of time and effort to dis-enroll from a company I had never enrolled with! Even your contact page is a fiasco.
Network inadequacy is an enormous problem for patients and Aetna makes it extremely difficult to address.